Recently, Aimix after-sale service team has arranged a visit for our customer who bought one set of 60m3 belt conveyor-type concrete batching plant in the Philippines. This batching plant has been running for about 6 months. Our 4-people after-sale service team went to our customer’s site and took a lot of videos and pictures. Let’s continue reading to find what they happened between them and the customer.
First of all, let me introduce the project overview for you.
- Use Place: Bacolod, the Philippines
- Machine Model: AJ-60 automatic batching plant
- Use For: Producing and selling ready-mixed concrete
- Productivity: 500 cubic meters per day.
What Aimix After-sale Service Team Do During the Visit?
The mission of our after-sale service team is to help our customer solve some problems during the using process of our concrete batch mix plant. Thence, our team has prepared a lot of work before departure. What is more, we dispatch a postsale engineer to attend this visit. Now, let’s see what they have done during this visit time.
- Support Maintenance Service. Aimix provided maintenance services for the aggregate feeding system, weighing system, mixing system, and control system of this set of 60m3 concrete batching and mixing plant. Especially for the weighing system, our team helps to remove dust on the discharging ports of the aggregate batching machine, and adjust the precision of the weighing system. As a result, our customer can acquire more precise aggregates.
- Calculate the Ratio of Water Reducer. Our customer said that he has the cement consume issue. So, the second thing to do is to help our customer make up a prescription for the ratio of water reducer for the sake of saving cement. Our postsale engineer provides a new ratio, then our customer saves about 1/3 cement by means of using our newest ratio.
To sum up, this visit is meaningful for both aimix and our customer. let’s continue looking at what our customer has evaluated for our services.
Customer Praise Video
Here, I will attach a video shot by our team. In this video, our customer has expressed his satisfaction for the quality of aimix concrete batching plant and superb after-sale service of aimix team. Besides, he also commended our team for the outstanding customer service and support. What the most important is that he would highly recommend Aimix Group Philippines to anyone seeking a reliable, efficient, and high-quality concrete batching plant in Philippines.
Contact us if you want to start a partership with Aimix Group for your concrete batching plant business in the Philippines.